1. How do I place an order?

You can visit our website, browse our products, select the items you wish to purchase, and add them to your cart. After completing your product selection, click the cart icon and follow the prompts to complete the checkout process.

  1. Can I change or cancel my order?

We will process your order as soon as possible after confirmation. If you need to change or cancel your order, please contact customer service as soon as possible. Please note that once an order has been shipped, it cannot be changed or canceled.

  1. What is your shipping policy?

We offer shipping services within the United States. Shipping costs and estimated delivery times will be clearly displayed at checkout. Please ensure you provide an accurate shipping address when placing your order.

  1. What should I do if I receive a defective item?

If you receive a defective or damaged item, please contact us within 7 days of receipt. We will provide you with a return address and further processing steps.

  1. Can I return an item?

All products are for one-time sale only unless the product is defective or damaged. If you need to return an item, please ensure the item is unused and contact our customer service department within 7 days of receiving it.

  1. How long does a refund take?

Once we receive your return and confirm the item’s condition, the refund will be processed within 7 business days. The refund will be returned to your original payment method.

  1. How to contact customer service?

You can contact BKJNR LLC’s customer service team through the following methods:

Phone: 252-986-3532

  1. Do you have a physical store?

We currently only sell online through our official website and do not have a physical store.